Service Essentials for Customer Partnerships

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Program Description
Whether you are a new associate or a seasoned executive, you will get great ideas in this program guaranteed to boost your performance with customers and teammates. You will learn how to create better teamwork and cooperation with you customers as well as learn how to set the example for going way beyond their expectations. Good customer service takes more than just a positive attitude. It takes organizational skills done with a service attitude.

The workshop will be highly interactive with plenty of time to discuss the current customer service environment and what it takes to keep it consistently high. A time management self-assessment tool will be administered to help participants understand what their current habits are and how to better manage problems, projects and priorities concerning your customers.

The program includes an understanding of style differences, emotional self-management for so-called difficult customers, and using assertive communication to be the voice of the customer.

Who Should Attend
Anyone who has front line responsibility for customers, patients or clients.
Everyone who is responsible for providing support for colleagues in an organization.
Anyone in a sales capacity.
Managers of any organization that has customers.

Manager Training of Service Essentials is important. All managers should be energizing to create an environment that works for your customers and your staff. Managers set the stage for customer service excellence. The comprehensive training process will build the infrastructure for excellent service. The Manager Training of Service Essentials includes all the same components, as well as additional information about coaching to create a customer-focused environment.

Objectives
As a result of this workshop, participants will be able to:

  • Identify areas for improvement in 12 areas of time and project management so there is more time for customers
  • Adjust their style of communication to better serve and build emotional-connectivity with customers
  • Utilize emotional self-management first, then problem solve to handle "difficult" customer situations
  • Ask for and get the information resources, and cooperation they need from coworkers to better serve customers

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